Category Archives: Uncategorized

Jeg heter Colin Mckenzie, og har vært heldig å reiste verden rundt flere ganger i forbindelse med jobbing i forskjellig områder innen reiseliv. Her har jeg fanget opp mange gode og like mange dårlig opplevelser, som jeg ønsker å dele med alle som jobber i denne spennende bransjen. Ski og fornøyelses parker i Asia, samtContinue reading “Litt om meg”

Selv om vi ser at mange blir tvunget til å endre reiseplaner på grunn av den globale Corona-krisen, må det ikke bety at disse kundene og salgene går tapt. Tvert imot – det er tydelig at virksomhetene som kan møte og overskride kundenes behov i løpet av denne utfordrende tiden, vil skille seg ut endaContinue reading “Eksepsjonell kundeservice i krisetider”

Når kunden din tar kontakt og ønsker å endre planer eller i verste fall kansellere så må du vite hva du kan gjøre for å fortsatt opprettholde kundetilfredsheten – her er mine beste tips. Hvis du blir kontaktet av en kunde som ønsker å kansellere eller endre bestillingen sin: Vis medfølelse – ved å erkjenneContinue reading “Tips til hvordan yte god service når endringer oppstår”

When your customers contact you and say they need to change their plans, and in the worst case cancel their trip, here are my top tips for maintaining great customer satisfaction. When you are contacted by a guest who wants to cancel or change their booking: Show compassion – just by acknowledging that your customersContinue reading “Tips for great service when travel plans change”

Although many people are forced to change their travel plans due to the global pandemic, this does not mean that these customers are lost for good. Quite the opposite – it is clear that the businesses who can meet and even exceed their customers needs during this challenging time will stand out even more inContinue reading “Giving exceptional customer service during times of crisis.”

” The customers perception is your reality “ — Kate Zabriskie With so much information about travel destinations being available, pictures, maps and customer feedback, the expectations of your customers have become more important than ever. Having the ability to read these, and react if you don’t meet them is what travelers will remember aboutContinue reading “Norway is getting ready – are you?”

Our mission is to give businesses in Norway the tools and training to impress visitors of each experience or person they meet along the way. Giving excellent customer service is more important now than ever, as visitors expect more and more, and reviews are passed quickly thanks to social media. The benefits of great customerContinue reading “Frontline Training”