Although many people are forced to change their travel plans due to the global pandemic, this does not mean that these customers are lost for good.
Quite the opposite – it is clear that the businesses who can meet and even exceed their customers needs during this challenging time will stand out even more in the months to come.
John who works as a service manager at one of the Radisson Blu hotels in Oslo explained that in the last four days during the imposed travel ban, the hotel has had 70% of all its bookings effected.
“The main thing that people are worried about is if we are genuinely concerned with their bookings”
By giving a personal response to each inquiry or cancellation sends a clear message to the guest that you have their interests in mind. This is turn creates a long lasting impression on the guest about your business, especially during this period when everything else is so uncertain.
Click here for more tips on giving great customer service when travel plans change
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