An introduction course for anyone working directly with your most important resource – your customers.
This three hour course has a simple goal : to help your employees meet the expectations of each and every guest, and to keep them coming back to your business.
Course Content:
- Customer Service – What is it really?
- First impressions and how they matter
- Finding out your customers expectations
- Communication
- Complaints – receiving them and dealing with effectively
- Social Media
Frontline training 